Refund and Returns Policy

Refund and Returns Policy

Effective Date: 12/06/2025

At Shopper Smart Hub, we’re proud to support UK suppliers and offer a fair shopping experience — but as a small operation helping British businesses stay afloat, we need to keep our policies clear and tight.

📦 Returns Eligibility

You may request a return within 14 days of delivery only if:

  • The product is damaged, faulty, or unsatisfactory on arrival

  • You provide photographic evidence

  • The item is unused and in its original packaging, where relevant

❌ We do not accept returns for:

  • Change of mind

  • Delayed delivery (within our stated 7–10 working day window)

  • Incorrect sizing or preference unless it’s a clear supplier error

🔄 How to Request a Return

Email us at
📧 customersupport@shoppersmarthub.co.uk
Include:

  • Your order number

  • Clear photos showing the issue

  • A short explanation of the problem

We’ll contact the supplier directly and help get the issue resolved for you.

💸 Refunds

  • Refunds are only issued when the item is confirmed to be faulty or damaged and cannot be replaced.

  • Our small service/handling fee — which helps keep SSH running and supports UK jobs — is non-refundable under all circumstances.

  • This fee is clearly displayed at checkout as part of the final price.

If approved, your refund (minus the non-refundable service fee) will be processed back to your original payment method within 7–10 working days.

🕵️‍♂️ Missing Refunds?

If your refund hasn’t shown up after 10 working days:

  1. Check your bank or PayPal account

  2. Contact your payment provider

  3. If still unresolved, contact us at customersupport@shoppersmarthub.co.uk

⚖️ Legal Notice

This policy is in line with UK Consumer Rights Law and governed by the laws of England and Wales